Structured, step-by-step guides for common fraud investigation scenarios and case types.
Step-by-step guidance for investigating account takeover fraud cases
Review the fraud report and gather preliminary information from the user
Examine login history, transaction records, and behavioral patterns
Document all relevant digital evidence and maintain chain of custody
Identify suspicious activities and potential compromise indicators
Develop and execute account recovery procedures
Complete investigation report and recommendations
Comprehensive process for reviewing and responding to chargebacks
Receive and document chargeback notification details
Verify original transaction details and customer authorization
Collect relevant supporting documentation and proof of delivery
Analyze chargeback reason code and customer claims
Prepare compelling dispute response with evidence
Submit response and monitor resolution status
Structured approach to investigating first-party fraud cases
Identify and assess first-party fraud red flags
Review account history, patterns, and behavioral data
Verify application information and supporting documentation
Analyze transaction patterns against typical user behavior
Cross-reference with external fraud databases and networks
Document findings and implement appropriate action
Guidance for investigating third-party fraud and merchant abuse
Identify third-party fraud patterns and merchant abuse indicators
Analyze merchant account activity and transaction history
Assess scope of customer impact and unauthorized transactions
Compile comprehensive evidence of fraudulent activity
Contact merchant to discuss findings and requested actions
Implement preventive measures and document resolution
Comprehensive process for investigating identity theft cases
Document victim report and collect initial information
Verify victim identity and confirm unauthorized access
Investigate how identity information was compromised
Identify all fraudulent accounts and transactions created
Preserve digital and documentary evidence
Provide recovery assistance and file official reports if needed
Process for investigating suspected internal fraud and employee misconduct
Document fraud allegation and secure initial evidence
Conduct preliminary investigation to determine validity
Securely gather access logs, communications, and transaction records
Prepare for interviews with legal and HR guidance
Conduct formal interview with investigation subject
Document findings and recommend disciplinary or legal action