Course Overview
Account takeover is a critical fraud type threatening member accounts. This course teaches investigation techniques specific to ATO fraud, from detection to recovery.
Learning Objectives
- Understand account takeover fraud types
- Learn ATO detection indicators
- Master ATO investigation procedures
- Understand credential compromise analysis
- Learn member communication strategies
- Develop prevention recommendations
Course Content
Module 1: ATO Fraud Overview (8 minutes)
Types of account takeover attacks, actor motivations, and impact on members and the institution.
Module 2: Detection Indicators (12 minutes)
Red flags that indicate account compromise—unusual login locations, password changes, velocity changes in transactions.
Module 3: Investigation Procedures (18 minutes)
Step-by-step investigation process, evidence collection, timeline establishment, and impact assessment.
Module 4: Credential Compromise Analysis (10 minutes)
Understanding how credentials were compromised—phishing, malware, data breach—and implications for member security.
Module 5: Recovery and Prevention (7 minutes)
Member communication, account recovery, fraud liability considerations, and prevention recommendations.
Key Takeaways
- Quick ATO detection minimizes member impact
- Timeline establishment is critical
- Understanding compromise method helps prevent future attacks
- Member communication is key to trust recovery